Return Timeframe
You may request a return within 14 days of delivery. Once a return label is issued, items must be shipped back within 7 days. And all returned items must be in their original packaging.

Return Process & Shipping Fee
To initiate a return, please click the link in your order confirmation email and submit your return request. A prepaid return label will be emailed to you once your request is approved.

A $7 return shipping fee per order (covers up to 2 items) will be deducted from your refund. For orders with more than 2 items, an additional $7 fee applies for every 2 extra items.

Please Note

• Exchanges are not available due to limited inventory. Please review all order details carefully before purchasing.

• P.O. Box addresses are not supported for this promotion. Orders placed with a P.O. Box address will be canceled and refunded.

  For further assistance please email us to customerservice.ny@orolay.com